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Made-to-Order Policy
All Sooz Artifact pieces are made to order and handcrafted stitch by stitch in Seoul. Because each piece is produced specifically for you, we are unable to accept returns or exchanges for a change of mind, an option selected in error, or other buyer's-remorse reasons.
Eligible for Return or Exchange
- Product defects caused by Sooz Artifact
- Incorrect item shipped
Requests must be submitted within 7 days of receiving your item. Sooz Artifact covers return shipping costs for defective items. Requests made more than 7 days after delivery may be declined, as we can no longer verify the product's condition.
Not Eligible for Return or Exchange
- Change of mind or personal preference
- Incorrect option selected at checkout (e.g., size)
- Minor variations inherent to handmade pieces (small scratches, size differences of approximately ±0.5mm)
- Color differences due to monitor settings
- Natural variations in the color, pattern, or inclusions of natural stones
Order Cancellation
If production has not yet started, you may cancel your order from My Page → Order History. Once your order status changes to "Preparing for Shipment," production has already begun and the order can no longer be cancelled. Please double-check all options (size, material, etc.) carefully before placing your order.
How to Request a Return, Exchange, or Refund
Please contact us at sooz.artifact@gmail.com with your order number and photos of the issue within 7 days of delivery. Approved refunds are issued to your original payment method.
Contact
Sooz Artifact — sooz.artifact@gmail.com