Shipping policy
Production Time
All Sooz Artifact pieces are made to order and handcrafted in Seoul, South Korea. Please allow approximately 20 business days for production before your order ships.
International Shipping
- Carrier: FedEx Express
- Delivery time: 4–7 business days after dispatch
- Shipping fee: Free worldwide shipping
- Ships from: Seoul, South Korea
Domestic Shipping (South Korea)
- Carrier: Logen Logistics
- Delivery time: 2–3 business days after dispatch
- Free shipping on orders over ₩70,000; ₩3,000 flat rate under that amount
Packaging
Every order is carefully packaged with a Sooz Artifact brand card, making it ready for gifting.
Customs and Delivery Delays
International orders may be subject to customs duties, import taxes, or clearance delays depending on the destination country. Any such charges are the responsibility of the customer. Delivery times may vary depending on the carrier and customs clearance procedures.
Contact
Questions about your shipment? Email us at sooz.artifact@gmail.com with your order number.